Can I cancel my GLP-1 subscription online?

Yes. The FTC's Negative Option Rule requires online cancellation to be at least as easy as online signup. Every major US GLP-1 telehealth provider offers a dashboard cancellation flow, an email cancellation path, or both.

Will I get a refund for the current month?

Usually no. Most month-to-month providers do not refund the current billing cycle but stop future cycles. Annual programs (Calibrate, Found's yearly plan) have refund windows defined in the contract you signed at enrollment. Read the contract.

Does canceling Hims weight loss also cancel my Hims prescription?

It cancels the subscription that authorizes future refills. The medication already shipped to you is yours and the prescription on file with the pharmacy stays valid for the dispensed quantity. Refills require an active subscription or a new prescription from another provider.

How do I cancel PlushCare weight loss without losing primary care?

Call PlushCare support or use the chat in your account and explicitly state you want to cancel the Weight Management Program only and keep the primary care membership active. Get written confirmation that the primary care side stays on.

How do I cancel Ro weight loss?

Log into ro.co, open the Body Program in your account, click "Cancel membership" at the bottom of the membership settings, decline the retention offers, and save the confirmation email. Cancellation is effective at the end of the current cycle.

Will Found refund my annual plan?

Found's annual plan typically offers a full refund inside the first 14 days and prorated refunds within a defined early window after that. Past the window, no refund, but you can cancel auto-renewal so year two does not bill.

Can I dispute a GLP-1 subscription charge with my credit card?

Yes. If the provider continues charging after a documented cancellation request, the Fair Credit Billing Act gives you the right to dispute the charge with your card issuer. File the dispute through the card's app and include screenshots of the cancellation request.

What happens if my compounded GLP-1 already shipped?

You keep the medication. Compounded prescriptions cannot be returned for refund under federal compounding rules. Use the remaining doses, cancel before the next billing cycle, and start your new provider so the next shipment comes from them.

Do GLP-1 promo codes change the cancellation rules?

No. Promo codes affect the first one or two months of pricing. The cancellation terms are set by the standard subscription contract, not the promo. A promo does not lock you in unless the offer specifically required a multi-month commitment.

How long does cancellation take to process?

Most reputable providers process cancellation requests inside one to two business days. The cancellation itself is effective at the end of the current billing cycle for monthly plans. Annual plans take effect at the end of the contract year unless a refund window applies.

Is it cheaper to switch providers than to stay through retention offers?

Usually yes, if the retention offer is a one-time discount. Compare the annual cost of staying (twelve months at the regular price minus the retention discount) against the annual cost of the cheapest alternative. The retention offer rarely wins past month three.

Does canceling affect my insurance coverage for GLP-1?

Only if your current provider was billing your insurance. Most compounded GLP-1 telehealth is cash pay. If your provider was billing insurance for brand-name Wegovy or Zepbound, canceling ends that authorization, and your new provider will need to resubmit a prior authorization on its own.

How to Cancel Your GLP-1 Weight Loss Subscription

Summary: Cancel your GLP-1 weight loss subscription in four moves: line up your next provider, request your records, submit cancellation in writing, then verify the next billing cycle is clean.

This content is for informational purposes only and is not medical advice. Always consult a qualified healthcare provider before starting, changing, or stopping any medication.

The short answer: cancel by logging into your account dashboard, hitting the cancel button, and getting written confirmation by email. If the dashboard hides the option, send a cancellation request to support in writing and keep the timestamp. Under the FTC's Negative Option Rule, ending an auto-renewing subscription must be as easy as starting one, and that rule applies to GLP-1 telehealth providers ^[1].

The longer answer is that doing it in the wrong order costs you money or a treatment gap. This page walks the universal sequence, then the provider-specific quirks for Hims, Ro, Found, PlushCare, Sequence, Calibrate, Mochi, Henry Meds, Noom Med, LifeMD, Shed Rx, and Fridays Health.

The four-step universal sequence

Follow these in order. Do not cancel first.

Line up your next prescriber if you are continuing GLP-1 treatment. Submit intake to the new provider, get approval, and confirm a ship date. Most telehealth providers approve within 24 to 48 hours and ship in 5 to 10 business days.
Request your medical records from the current provider. You have a federal right under HIPAA to a copy of your chart, including dose history, titration timeline, intake notes, and labs ^[4]. Ask in writing. Most providers deliver inside 30 days; many do it inside 48 hours.
Submit the cancellation in writing. Use the account dashboard if there is a cancel button. If not, send an email to support that names your account, asks for cancellation effective immediately, and asks for written confirmation. Save the email.
Verify the next billing cycle is clean. Check your card statement on the day the renewal would have hit. If a charge appears, reply to the original confirmation email, then dispute the charge with your card issuer if the provider does not refund inside three to five business days ^[2].

What you lose, what you keep

Medication already shipped to your address stays yours. The pharmacy has dispensed it and the cost is already paid; cancellation does not claw it back. Future refills require an active subscription, which is why timing the cancellation around your last shipment matters.

Your medical records are yours under HIPAA, but only if you ask for them ^[4]. Providers do not automatically forward your chart to a new clinic. Submit a release request before you cancel, ideally a few days before, so the records arrive in time for your new prescriber to continue your dose without restarting at the bottom of the titration ladder.

Retention offers will appear. Most providers route cancellation attempts through a "wait, here's 50 percent off for two months" screen or a "pause for 60 days" option. A one-time discount almost never beats switching to a permanently cheaper provider. Run the annual cost both ways before you accept the offer.

How to cancel Hims weight loss

Hims charges a Weight Loss Membership fee on top of medication. The first month is typically $39, then $149 per month, plus the medication cost. Effective monthly cost lands around $250 to $349 depending on dose.

The cancellation flow lives in your Hims account at hims.com under Account, then Subscriptions, then the weight loss plan. Hit "Manage" and follow the cancellation screens. You will be offered a discount, then a pause. Decline both if you are leaving. Hims sends an email confirmation within minutes.

Hims does not refund medication that has shipped. They refund the membership fee for the current month only if you cancel within the first 30 days of joining. After 30 days, the current cycle is non-refundable and the next cycle does not get billed.

How to cancel Ro Body Program

Ro's weight loss product is the Body Program. Pricing typically runs $99 per month for the membership plus $145 to $165 for compounded medication, so the effective cost is $244 to $264 per month.

Cancel through ro.co by logging in, opening the Body Program, and clicking "Cancel membership" near the bottom of the membership settings. Ro will offer a 50 percent discount month and a pause option. Decline if you are leaving. Get the confirmation email.

The Ro refund policy on weight loss is unambiguous. Compounded medication that has shipped is not refundable because it is a custom-prepared prescription drug. The Body Program membership fee for the current cycle is also non-refundable once the cycle starts. Future cycles stop the day you cancel.

How to cancel Found weight loss

Found's all-in pricing sits at $344 to $398 per month depending on the medication and plan. Intake takes longer than most competitors, often 12 to 24 days from sign-up to first medication shipment, because behavioral coaching screening is bundled in.

Cancel through the Found app or the joinfound.com web account under Settings, then Subscription, then Cancel. If the in-app flow is buried, email support@joinfound.com with your account email, date of birth, and a clear request to cancel effective the end of the current billing cycle. Found typically replies within one to two business days.

Found's monthly plan stops at the end of the current cycle with no refund of the partial month. Annual plans paid upfront have a 14-day window for a full refund and prorated refunds may be available outside that window depending on the plan you signed. Read the contract you accepted at signup before assuming the worst.

How to cancel PlushCare weight loss

PlushCare bundles primary care telehealth with the weight loss program. Pricing runs $99 monthly or $179 yearly for the membership, plus $150 to $230 per visit and the medication cost, which puts the effective monthly weight loss cost between $249 and $329.

Cancel by logging into plushcare.com, going to My Account, then Membership, then Cancel Membership. Or call PlushCare support at the number listed in your account; phone cancellation is honored but get the rep's name and a confirmation email reference number.

The PlushCare membership fee is refundable within the first 30 days of signup if you have not used a visit. After that, refunds are not standard. Visit fees already charged are non-refundable. If you only used PlushCare for weight loss, cancel the full membership; if you use it for primary care too, only the weight loss program needs to stop.

How to cancel Sequence (WeightWatchers Clinic)

Sequence is now branded as WeightWatchers Clinic. All-in pricing typically runs $229 to $329 per month. The program is month-to-month with no annual commitment.

Cancel through your WeightWatchers account at weightwatchers.com under Settings, then Manage Plan, then Cancel. WW asks you to confirm twice. The cancellation is effective at the end of the current billing cycle and no refund is issued for the partial month.

If you want to keep the WW Points program after canceling the GLP-1 side, the app has a toggle under Settings called "Taking a GLP-1 medication" that switches you between the two programs without canceling the parent membership.

How to cancel Calibrate

Calibrate sells a one-year metabolic program for $1,649 to $1,799 paid upfront. That commitment is the key fact. Once you are inside the contract, refunds depend entirely on the cancellation window you accepted at signup.

Calibrate's standard refund policy offers a full refund within the first 30 days if you have not started medication, prorated refunds during a defined early window typically running 31 to 90 days, and no refund after that window closes. Cancel through your Calibrate dashboard or by emailing support. Get the cancellation effective date in writing.

If you are past the refund window but want to leave, you can still cancel future auto-renewal so the program does not extend. The unused months of the current contract do not get refunded, but year two is not billed.

Provider-by-provider cancellation matrix

Provider	All-in monthly cost	Cancel method	Refund on shipped meds	Annual-contract refund window
Hims	$250 to $349	Account dashboard	None	N/A monthly only
Ro Body	$244 to $264	Account dashboard	None	N/A monthly only
PlushCare	$249 to $329	Dashboard or phone	None	30-day membership refund
Found	$344 to $398	App or email	None	14-day full on annual
Sequence (WW Clinic)	$229 to $329	WW account	None	N/A monthly only
Calibrate	$1,649 to $1,799 per year	Dashboard or email	None	30 days full, 31 to 90 prorated
Mochi Health	$208 all-in	Account or email	None	N/A monthly only
Henry Meds	$249 all-in	Account dashboard	None	N/A monthly only
Noom Med	$219 to $269	App	Limited 14-day	N/A monthly only
LifeMD	$129 to $229 plus meds	Dashboard or phone	None	N/A monthly only
Shed Rx	$199 to $249	Account dashboard	None	N/A monthly only
Fridays Health	$199 to $299	Email or chat	None	N/A monthly only

The Shed Rx refund policy specifically

Shed Rx markets month-to-month compounded GLP-1 without an annual contract. The refund policy mirrors the rest of the compounded category. Medication that has been compounded for you and shipped is not refundable, because federal compounding rules treat patient-specific compounded drugs as non-returnable ^[3]. The membership portion stops at the end of the current cycle.

If you have not yet been billed for the next cycle and cancellation is in writing, the next charge should not appear. If it does, dispute with your card issuer.

Promo codes are not a reason to stay

Promo codes for Hims, Ro, and Found exist (most provider sign-up funnels and affiliate sites surface ones along the lines of "first month $39" or "$50 off first refill"), but they are nearly always first-month-only discounts. They do not change the maintenance price you pay from month two forward. If you searched "found weight loss promo code 2026" or "hims weight loss promo code 2026" looking for a reason to renew at a lower rate, the answer is that the long-term price is the membership fee plus medication cost, not the introductory discount.

The cheapest provider for you is the one whose flat all-in cost is lowest at the dose you actually take. Maintenance doses (10 mg, 12.5 mg, 15 mg tirzepatide) often cost more than starter doses inside the same plan. Compare what your maintenance month will cost, not what month one costs.

How to cancel if the provider stalls

Three escalation steps, in order:

Email the cancellation request again and reference your first email. A two-email paper trail is usually enough. Make the second email explicit: "I previously requested cancellation on [date]. Please confirm cancellation effective the next billing cycle and refund any unauthorized charges."
Dispute charges with your credit card issuer. Federal law gives you the right to dispute billing errors and unauthorized charges. File the dispute through your card's app or website ^[2]. Most issuers reverse the charge within one to two billing cycles while they investigate.
File a complaint with your state attorney general or the FTC. Click-to-cancel violations are reportable. The FTC Negative Option Rule requires that cancellation be at least as easy as enrollment, and predatory cancellation flows are explicitly named as violations ^[1].

What happens to your prescription

Your prescription is written by a clinician licensed in your state. When you cancel a subscription, the clinician-patient relationship typically ends with the program, but the prescription itself does not vanish. If the medication is a brand-name pen filled at a regular pharmacy, you can ask the pharmacy to transfer the prescription to another prescriber or another pharmacy.

If the medication is compounded GLP-1, the prescription is tied to the specific compounding pharmacy your telehealth provider works with. Compounded prescriptions do not transfer between unaffiliated compounding pharmacies in the same way brand-name prescriptions transfer between retail pharmacies. The practical move is: ask your new telehealth provider to write a fresh prescription based on your dose history. That is why step two above (request your records) matters.

When to pause instead of cancel

Pause makes sense in three situations. You are switching jobs or insurance and want to wait a month before committing. You are traveling and cannot accept a shipment. You are at maintenance dose and want to take a planned four to eight week break with clinician oversight.

Pause does not make sense as a way to dodge cancellation. If you know you are leaving the provider, cancel. The pause clock often expires and auto-resumes billing at the next scheduled cycle, which catches people who forgot they paused.

Common questions

Can I cancel my GLP-1 subscription online?: Yes. The FTC's Negative Option Rule requires online cancellation to be at least as easy as online signup. Every major US GLP-1 telehealth provider offers a dashboard cancellation flow, an email cancellation path, or both.
Will I get a refund for the current month?: Usually no. Most month-to-month providers do not refund the current billing cycle but stop future cycles. Annual programs (Calibrate, Found's yearly plan) have refund windows defined in the contract you signed at enrollment. Read the contract.
Does canceling Hims weight loss also cancel my Hims prescription?: It cancels the subscription that authorizes future refills. The medication already shipped to you is yours and the prescription on file with the pharmacy stays valid for the dispensed quantity. Refills require an active subscription or a new prescription from another provider.
How do I cancel PlushCare weight loss without losing primary care?: Call PlushCare support or use the chat in your account and explicitly state you want to cancel the Weight Management Program only and keep the primary care membership active. Get written confirmation that the primary care side stays on.
How do I cancel Ro weight loss?: Log into ro.co, open the Body Program in your account, click "Cancel membership" at the bottom of the membership settings, decline the retention offers, and save the confirmation email. Cancellation is effective at the end of the current cycle.
Will Found refund my annual plan?: Found's annual plan typically offers a full refund inside the first 14 days and prorated refunds within a defined early window after that. Past the window, no refund, but you can cancel auto-renewal so year two does not bill.
Can I dispute a GLP-1 subscription charge with my credit card?: Yes. If the provider continues charging after a documented cancellation request, the Fair Credit Billing Act gives you the right to dispute the charge with your card issuer. File the dispute through the card's app and include screenshots of the cancellation request.
What happens if my compounded GLP-1 already shipped?: You keep the medication. Compounded prescriptions cannot be returned for refund under federal compounding rules. Use the remaining doses, cancel before the next billing cycle, and start your new provider so the next shipment comes from them.
Do GLP-1 promo codes change the cancellation rules?: No. Promo codes affect the first one or two months of pricing. The cancellation terms are set by the standard subscription contract, not the promo. A promo does not lock you in unless the offer specifically required a multi-month commitment.
How long does cancellation take to process?: Most reputable providers process cancellation requests inside one to two business days. The cancellation itself is effective at the end of the current billing cycle for monthly plans. Annual plans take effect at the end of the contract year unless a refund window applies.
Is it cheaper to switch providers than to stay through retention offers?: Usually yes, if the retention offer is a one-time discount. Compare the annual cost of staying (twelve months at the regular price minus the retention discount) against the annual cost of the cheapest alternative. The retention offer rarely wins past month three.
Does canceling affect my insurance coverage for GLP-1?: Only if your current provider was billing your insurance. Most compounded GLP-1 telehealth is cash pay. If your provider was billing insurance for brand-name Wegovy or Zepbound, canceling ends that authorization, and your new provider will need to resubmit a prior authorization on its own.

What this article does not cover

This page is the cancellation mechanics. It does not rank providers, compare pricing in detail, or recommend a destination after you leave. Those questions live in dedicated pages on this site (provider comparisons, cheapest-by-state pricing, brand versus compounded). Use the search bar to find them. If you are canceling because the medication itself stopped working, the right next move is a clinical conversation about dose escalation or switching molecules, not a different telehealth bundle.